Frequently Asked Questions
Orders & Shipping
Do you offer free shipping?
Yes! We offer free shipping on all orders across the USA, no minimum required.
How long does delivery take?
Orders are typically delivered within 5-10 business days across the USA.
Can I track my order?
Yes! Once your order is shipped, you'll receive a tracking number by email so you can follow your TV every step of the way.
Products
How do I choose the right TV size?
We recommend measuring the distance between your seating and the wall. For a comfortable viewing experience, choose a screen size that's about 1/3 of that distance. For example, if you sit 9 feet away, a 55"–65" TV is ideal.
What is the difference between OLED, QLED, and LED TVs?
- OLED — Perfect blacks, best contrast, ideal for dark rooms.
- QLED — Bright and vivid colors, great for well-lit rooms.
- LED — Affordable and reliable for everyday use.
Are your Smart TVs compatible with Netflix, YouTube, and other streaming apps?
Yes! All our Smart TVs support popular streaming platforms including Netflix, YouTube, Disney+, Prime Video, and more.
How do I connect my Smart TV to WiFi?
Go to Settings → Network → WiFi on your TV, select your network, and enter your password. Most of our TVs also support ethernet for a wired connection.
Do your TVs support 4K content?
Most of our TVs support 4K Ultra HD resolution. Check the product page for full specs on each model.
Are the TVs compatible with gaming consoles like PS5 or Xbox?
Yes! Many of our TVs feature HDMI 2.1, low input lag, and high refresh rates (up to 144Hz or 165Hz) — perfect for next-gen gaming.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery. Items must be in their original condition and packaging.
How do I start a return?
Simply email us at support@renixa.store with your order number and we'll guide you through the process.
Contact Us
Still have questions? Reach out to us at support@renixa.store and we'll get back to you within 24 hours.
Address: 1120 Trinity Pine Ln, Raleigh, NC 27607, US
Email: support@renixa.store
